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A revolution at the reception!
Enormous labor savings, concrete increase in turnover and the advantage of being able to concentrate fully on the guest on site, thanks to smart response. Guest inquiries are answered automatically without sacrificing personalization and customization. Various parameters such as room alternatives and alternative periods can be set individually. Inquiries received via tourism portals can also be answered via various interfaces.
know-how
- Automated response to inquiries with backend and intelligent guest guidance for booking without workload for hotel and staff
- Automated communication and booking process management via landing pages.
- Unanswered enquiries/new offers can be processed/created in the backend and answered uniformly from the system
- Sending individual offers based on real-time availability
- Dispatch of personalized alternatives
- Integration into the existing PMS and correspondence system
- Complete recording and tracking of all inquiries in the property management system
- Relief at the reception desk and considerable reduction in time expenditure
- Increase in direct bookings
guest list
- Collection of all contact data in profiles via email, booking or chat tool as well as manual import or attachments: centralized management of all guest data from various sources
- Collection of the history for each data record: chronological recording of all interactions, bookings and inquiries
- Manual entry of bookings including manual price entry: flexibility in entering individual bookings and prices
- Starting point for resuming older communication: Simple continuation of past conversations
- Customers can be assigned interests: Personalization by assigning specific interests to customer profiles
- Filter and sorting options to segment customers: Effective segmentation for targeting customer groups
- Multiple e-mail dispatch including customized offers to segmented customer groups
